Shipping policy
Order Processing Time
All orders are processed within 2‑4 business days
Orders placed on weekends or public holidays will be processed on the next business day.
We do not ship on weekends or national public holidays.
Shipping Destinations
We ship to the United States and Canada.
We do not ship to restricted territories or PO box addresses for some carriers.
Shipping Rates & Free Shipping
‑ Standard shipping: [$8.00] flat rate for orders under $50
‑ Free standard shipping for orders of $50 and above
Free shipping applies only to the transportation cost. It does not cover import duties, customs fees, or local taxes.
Estimated Delivery Time
After order processing and shipment:
Standard shipping to United States & Canada: 10‑20 business days.
⚠️ Note: Customs inspections, holiday seasons, extreme weather, and carrier disruptions may cause extra delays beyond our estimated delivery window. We cannot control local customs processing time.
Tracking Information
Once your package leaves our warehouse, you will receive an email with your tracking number and tracking link.
Please check the tracking page regularly for delivery status updates. Tracking information may take 2‑5 business days to activate.
Customs, Duties & Import Taxes (Critical for North America)
All international shipments are shipped on DDU (Delivered Duty Unpaid) termsShopify.
Import duties, customs clearance fees, and all applicable local taxes are the sole responsibility of the customer.
These charges are not included in product price or shipping fee.
Important update for US shipments: Starting August 29, 2025, the US de‑minimis exemption is removed. All shipments to the United States may be subject to import duties regardless of order value Shopify. The local customs office will determine the exact amount due upon delivery.
If you refuse to pay customs duties or taxes, the package may be returned, abandoned or destroyed by the carrier. In such cases, we cannot issue refunds for the order.
Lost, Damaged or Missing Packages
1. If tracking shows “delivered” but you have not received your parcel: please check with your local courier, neighbors, or building management first. Contact us within 14 days after delivery status is marked completed.
2. If your item arrives damaged: please send clear photos of the damaged product and original packaging within 7 days after receiving the parcel. We will review your claim on a case‑by‑case basis.
Address Requirement
Please double‑check your shipping address at checkout.
We are not responsible for lost or returned packages caused by incorrect or incomplete shipping addresses. If the package is returned due to wrong address, re‑shipping fee will be charged to the customer.
Shipping Delays
We are not liable for shipping delays caused by customs inspection, national holidays, severe weather, carrier system failures, or force‑majeure events.
During peak shopping seasons (Black Friday, Christmas), please add 2‑3 business days to our estimated delivery time.
Contact Us
If you have any shipping‑related questions, please contact our support via email: support@productduo.com. We will reply within 24‑48 business hours.