FAQ

1. What is ProductDuo?
ProductDuo is an online store focused on thoughtfully selected products that combine quality, practical design, and fair pricing. We believe better products shouldn't require unnecessary markups.

2. Where does ProductDuo ship?
We currently ship to customers in the United States and Canada. Available shipping options and estimated delivery times are displayed at checkout.

3. How much does shipping cost?
Shipping costs are calculated according to your order and destination. Orders that qualify for free shipping will automatically receive it at checkout.

4. How long does shipping take?
Estimated delivery times are displayed during checkout and may vary depending on the destination, product, and carrier. Once your order ships, tracking information will be provided when available.

5. How can I track my order?
Once your order has shipped, you'll receive a shipping confirmation email with tracking information. You can also use our Track My Order page to check your shipment status.

6. What is your return policy?
We offer a 30-day return policy on eligible items. Products must meet the conditions described in our Returns & Refunds Policy. Please review the policy before requesting a return.

7. How do I contact ProductDuo?
For questions about products, orders, shipping, or returns, contact us at support@productduo.com.

8. What payment methods do you accept?
Available payment methods are displayed securely at checkout. Payment options may vary depending on your location.